Project Brief: Web-Based, Up-to-Date Product Training Material

Training Course Development to Improve Operational Effectiveness

This leading healthcare IT company’s objective was to reduce the siloed nature in which their product documentation was produced for each of the required content channels (the web, help files, print manuals, etc.). By better integrating the efforts of content authors, they hoped to reduce redundant effort associated with content updates across channels, and speed the production of documentation required to support its software updates.

Web-Based, Up-to-Date Product Training Material

Company Profile

A leading supplier of healthcare information technology, serving over 1500 clients worldwide.

The Problem

  • Corporate mandate that all product documentation must be available within 45 days of GA
  • Content difficult to find, and spread across media types (web, help, print)
  • Content duplication across document sets
  • Multiple publishing channels and formats required

The Solution

  • Identify global content reuse strategy
  • Develop central, single-source content management system to streamline publication processes and significantly improve content access
  • Provide content analysis framework to integrate content across product docs, help systems, call centers, and training

The Benefit

Optimized product documentation access and publication.

Integrate

Support your existing enterprise applications and retire legacy programs.

Automate

Synchronize your content revision and reconciliation with single system.

Manage

Improve compliance and decision support for your technical operations.

Deliver

Systematically reduce costs, improve productivity and increase compliance.

“Flatirons developed next-generation training courses for our organization.”

– Client Testimonial